Contracts & Commercial Agreements

Terms & Conditions

Customer-facing terms, service conditions and website policies that hold up under Thai consumer law — not borrowed from another country’s internet.

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Tell us the situation and we will tell you what we think you should do — and what it will cost.

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Online sellers and e-commerce operators
Service businesses — clinics, gyms, schools, tour operators
Software, app and subscription businesses
Operators using standard forms with consumers

Terms and conditions drafted for your actual product and flow

Consumer-law compliance, including unfair-contract-terms limits

Refund, cancellation and liability clauses that are actually enforceable

Privacy policies aligned with the PDPA

Thai, English or bilingual versions for the customers you serve

Updates when the law, the product or the pricing changes

Walk through the customer journey — order, payment, delivery, problems
Identify the consumer-law rules that apply to your sector
Draft the terms and the privacy policy to match reality
Produce the language versions your customers read
Advise how to present and obtain acceptance properly
Set a review cycle and update on change

Documents to prepare

How you sell — website, app, storefront, chat
Current terms and policies, if any exist
Your refund, cancellation and delivery practices as actually run
What personal data you collect and what you do with it
Licences or regulator requirements that apply to your sector

No — and clauses that try often achieve less than honest ones. Thai unfair-contract-terms rules let courts cut down abusive exclusions in consumer and standard-form contracts, and some liabilities cannot be excluded at all. A realistic, clearly-worded cap survives scrutiny; a “we are liable for nothing” clause invites it.

If you collect personal data — names, phone numbers, orders, cookies — the PDPA applies, and telling people what you collect and why is part of complying with it. The policy has to describe what you actually do; a copied one that promises practices you do not follow creates liability rather than covering it.

You copied their obligations, their gaps and possibly their copyright. Their terms describe their refund flow, their pricing and their risks — where yours differ, the borrowed text either binds you to promises you cannot keep or leaves your actual risks bare. Terms are cheap to draft properly relative to the first dispute they must survive.

For consumer-facing business in Thailand, practically yes — customers must be able to understand what they agree to, and certain regulated standard-form contracts are required to follow prescribed Thai forms. We advise which regime your business falls under and produce the versions your customer base actually reads.

Whenever the facts they describe change — new products, new prices, new data practices, new law — and reviewed on a calendar even when nothing obvious changed. Terms drift out of date silently; the update also has to be introduced properly, because changing consumer terms mid-relationship has its own rules.

Lawyers for this matter

Generation 1